Privacy Policy

Last Updated: November 12, 2025

1. Commitment to Your Privacy

At Custom Addict, your privacy and trust are our top priorities.
We are fully committed to protecting the personal information of all visitors, customers, and users who interact with our website and services.

This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our site. By accessing or using our website, you acknowledge and agree to the terms described herein.

Custom Addict operates in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect both personal information that you voluntarily provide and technical data automatically gathered when you browse our website.

a. Personal Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

Full name
Email address
Phone number (optional)
Shipping and billing address
Payment details (processed securely by third-party providers)
Uploaded images, text, or design files for custom products
Account credentials (if applicable)

We only collect the information necessary to process your order and provide a personalized shopping experience.

b. Automatically Collected Data

When you visit our website, we automatically collect:

IP address and approximate location
Browser type, operating system, and device identifiers
Date/time of visits and pages viewed
Referring URLs
Usage statistics (session duration, interaction patterns)
Cookies and tracking data (see Section 5 for more details)

This data helps us improve our website performance, detect fraudulent activity, and enhance user experience.

3. How We Use Your Information

We collect and process your data solely for legitimate business purposes, including:

Processing and fulfilling your orders
Sending order confirmations, shipping updates, or support messages
Responding to your inquiries and customer service requests
Customizing and improving your shopping experience
Notifying you about new products, offers, or promotions (if you opt in)
Maintaining website security and preventing fraudulent activity
Complying with legal obligations (e.g., tax and accounting laws)

Custom Addict does not sell, rent, or trade your personal data to any third party.

4. User-Generated Content and Design Submissions

If you submit custom artwork, images, text, or design files for your order, you acknowledge and agree that:

You have full rights and permissions to use all content submitted.
Custom Addict may process, store, and reproduce your submitted designs solely for the purpose of fulfilling your order.
You grant us a non-exclusive license to use such content for production, marketing (if authorized), or portfolio display.
Any uploaded media (e.g., images) may contain metadata such as location data. We recommend removing this information before submission.

For your safety, please do not include sensitive personal information (e.g., social security numbers, personal IDs, or private addresses) in design files.

5. Cookies and Tracking Technologies

Custom Addict uses cookies and similar technologies to ensure proper website functionality and enhance your experience.

These include:

Essential Cookies: Required for website operation, shopping cart, and checkout
Analytics Cookies: Help us understand how visitors interact with the site and improve usability.
Marketing Cookies: Used (only with your consent) to deliver relevant ads and promotions.

You can disable cookies in your browser settings at any time. However, doing so may limit some site functionality such as login persistence or cart saving.

6. Embedded Content and Third-Party Services

Our website may include embedded features (e.g., videos, forms, or product customization tools) or integrations with third-party providers such as:

Payment processors: PayPal, Stripe
Shipping carriers: USPS, DHL, FedEx
Analytics tools: Google Analytics, Meta Pixel

Interacting with this embedded content may allow third parties to collect data through cookies or tracking technologies.

These interactions are governed by the privacy policies of those third-party providers, not by Custom Addict.

7. Data Sharing and Disclosure

We share your data only with trusted third parties necessary to complete your transaction or maintain our services:

Payment processors: to securely handle transactions
Shipping and logistics providers: to deliver your orders
Email and marketing systems: to send updates or promotional content
Fraud prevention and analytics tools: to maintain platform integrity
Legal authorities: if required to comply with applicable laws

Each partner is contractually bound to handle your data in accordance with strict confidentiality and data protection standards.

8. Data Storage and Retention

We store your information only as long as necessary to fulfill the purposes for which it was collected:

Order and transaction data: up to 7 years (for accounting and tax purposes)
User accounts: retained while active, or until deletion is requested
Uploaded custom designs: retained for production reference, then securely deleted after 90 days unless reused with consent
Analytics data: anonymized and retained for aggregate performance review

If you wish to delete or request a copy of your personal data, see Section 10.

9. Children’s Privacy

Custom Addict does not knowingly collect personal data from individuals under the age of 18.
If you are a parent or guardian and believe a minor has submitted information to us, please contact us immediately at [email protected].
We will promptly review and delete the associated data.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or outdated information.
Erasure: Request deletion of your personal data (“right to be forgotten”).
Restriction: Limit how we process your data in specific cases.
Objection: Opt-out of direct marketing or automated decision-making.
Portability: Request an export of your data in a machine-readable format.

To exercise any of these rights, please contact us at [email protected]with the subject line “Data Access Request.”

We will respond within 30 days as required by applicable law.

11. Data Security

Custom Addict uses robust administrative, technical, and physical measures to secure your information:

SSL/TLS encryption on all transactions
Secure third-party payment gateways (PCI-DSS compliant)
Limited employee access to customer data based on role
Regular security audits and vulnerability checks
Encrypted data storage and secure backups

However, no online system can guarantee complete protection. We encourage customers to use strong passwords and avoid sharing account details with others.

12. International Data Transfers

As a global online store, Custom Addict may process data in different countries (including the United States, the EU, and Asia).
We ensure that all cross-border transfers comply with relevant legal requirements and maintain equivalent levels of protection through approved safeguards such as the Standard Contractual Clauses (SCCs).

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.
All updates will be published on this page with a new Effective Date.
By continuing to use our website after changes are posted, you agree to the revised terms.

14. Contact Information

For any privacy-related questions, requests, or concerns, please contact our dedicated privacy team:

Email Support: [email protected]
Website: https://customaddict.com
Address: 2260 East Lohman Ave, Las Cruces, NM 88001 United States