Return & Refund Policy

Last Updated: March 25, 2026

At CustomAddict (operated by We Can Custom LLC), your satisfaction is our top priority. Since our Throw Pillows are custom-made to order, we have established a clear and fair policy to support you in case any issues arise.

1. 30-Day Guarantee

We offer a 30-day return & refund policy. You have 30 days from the date you receive your item to request a return or a refund. To be eligible, the item must be in the same condition that you received it, unworn or unused, and in its original packaging.

2. Hassle-Free Resolution (No Return Required)

Because our products are personalized and hand-made, we understand that shipping items back can be costly and time-consuming for our customers.

In most cases of manufacturer defects or shipping damage, you do not need to send the item back to us.
Simply contact us at [email protected] with your order number and clear photos of the issue.
If a return is absolutely necessary or requested by the customer, do not send the package to the address listed on our website. We will provide a specific return address via email.

3. Damaged, Wrong, or Defective Items

Please inspect your order upon reception. Contact us immediately if:

The item is defective or damaged.
You received the wrong item or wrong custom design.
The print quality is significantly different from your approved design.

We will evaluate the issue and send a replacement or issue a full refund at no extra cost to you.

4. Non-Returnable Items

As our products are custom-made (POD), we cannot accept returns or provide refunds for:

Personal preference (e.g., “I changed my mind”).
Incorrect size ordered by the customer (please refer to our size guide before purchasing).
Incorrect photos or low-resolution images uploaded by the customer.

5. Refund Process

Once your request is approved:

Refund Timeframe: Your refund will be processed and automatically applied to your original method of payment within 1 – 5 working days.
Notification: You will receive a confirmation email once the refund is issued. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Order Cancellations & Changes

You may cancel or change your order details (address, photo, size) within 12 hours of placement.
After 12 hours, the order enters the production phase, and we can no longer stop the process or issue a full cancellation.

7. Contact Information

For all questions regarding returns or refunds, please contact us at:

Brand: CustomAddict
Entity: We Can Custom LLC
Registered Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
Email: [email protected]
Business Hours: 9:00 AM – 5:00 PM (MST), Monday – Friday